(603) 433-9575
875 Greenland Rd Unit A6
Portsmouth,
NH
03801
43.0586
-70.7982
03/06/07
Personable Care
by tlcforkids
My experience at Northeast Dermatology was a pleasing experience. The waiting area was pleasant as was the staff. This was my first experience at this office and I was highly impressed with the professionalism of the Dr. Margaret Sterwart and the time she spent taking care of my condition. She was very personable which is something I require as a patient of any medical professional. I would recommend this doctor and would return for any medical needs. One thing that has stayed with me about this office - when in the waiting room, and elderly client stopped by just to deliver a handful of flowers from her garden to the staff - this speaks volumes for the respect and care given to clients.
- Pros: Personable, knowledgable physician and staff
- Cons: None
12/20/06
vague & unimformative customer service associates, Dr. Stewart lacks people/social skills
by used
The office staff with whom I spoke briefly with stated they were booking 3 months into the future-and that I could see a dermatologist who would talk to me about my skin issues. I ended up consulting with a specialist, Dr. Margaret Stewart-my time with her totaled 4 minutes. I then had to pay a fee for services totaling $93.00--for the woman's time. Dr Stewart suggested I schedule an appt with their esthetician & she provided me prescription for a topical antibiotic to treat cystic acne. After learning that I could have scheduled an appt initially to see their esthetician & that it wouldn't have taken 3 months of waiting to be seen by the esthetician, I became very upset--and wanted to know why their staff hadn't informed me of this at the time of my phone inquiry. Their staff could only respond that I should have known that by scheduling an appt to be seen by a Doctor, that I should have known the type of exam I was going for. I was, indeed, upset at the fact that I had to pay so much for so little...when I expressed my frustration to the staff, Dr. Stewart asked to speak with me away from the waiting area and proceeded to insult my character--making a comment stating that I 'probably go through life always believing that you are taken advantage of.' This insult/personal attack, coupled with her comment that the $93.00 fee --me disputing the cost, yet understanding the reason for the fee--wouldn't affect her whatsoever, is the reason I am writing --consumers need to be aware of the way both Dr Stewart & her staff deal with matters of conflict...Dr Stewart likes to resolve conflict through personal degredation of your character--BEWARE.
- Pros: Probably highly-skilled "Specialists"
- Cons: Uninformative Staff & Unrighteous personal treatment
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