Off The Vine
Rowley, MA 01969
Phone: (978) 948-8788
User Reviews for Off The Vine
06/10/2008 Posted by RowleyRegular
I would not suggest this as a family place. The restaurant seems to be very understaffed, w new employee every time you go in. Every time our waitress has said to us something along the lines of "Please be patient, I'm just training." Why is it so difficult to keep help there? One night when we went in it was very busy and it was obvious that there wasn't enough help. The "owner" came over to us when she noticed that our drinks were empty and apologized and stated that our waitress was terrible and that they have been planning on firing her for a long time now. Great way to talk about your help. Then the owner proceeded to stand with her husband and they were getting close and doing things that was not appealing to watch while eating dinner with your young children. I will say the food was good – drinks were amazing. But that’s not enough to keep us going back. Wait staff was poorly trained, inexperienced, and slow.
Pros: Food
Cons: Wait Staff
04/08/2008 Posted by IpswichDR
I really like their lunch options – but their service is horrible & there’s absolutely no organization. You wait in a huddle of people around the deli counter to place your order, then you have to jockey for position to try to get to the cash register. I’ve tried calling the order in ahead of time – but you still have to wait in that same huddle of people (some who have just placed their order at the counter & some who have called in an order). How quickly you’re able to get out of there depends on how pushy & rude you feel like being to your fellow patrons. I once stood there for 10 minutes waiting for a chance to pay – even though I could see that my order was ready & sitting on the counter. I used to eat there once or twice a week – but I’m no longer interested in spending a quarter of my lunch hour just trying to place my order & pay. Hopefully they’ll make some improvements to help their customers get in & get out.
