Pep Boys

Doesn't Recommend

crory m.

Joined 2 years ago

Good most of the time.. If you do business with a place long enough, you will have issues. As a manager at a large multi-brand car dealership I can say that the times that you do wrong by somebody is how you differentiate yourself with how you do right by them. My girlfriend was planning to take her truck out for her first time (we're both proud Nissan owners) with my off-road club for a night ride on a Sunday. On the Friday before, I picked up a nice set of Hella's for her. One of them was busted. No biggie, stuff gets broken in shipping all the time. When I returned it to the store to get suitable replacement, the sales manager ((the receipt said Steve, and who had not appeared to have shaved or trimmed himself in several days) said "ok, give me the card you used." I replied "i'm not paying any extra," to which he said "Nope, I have none till Thursday (5 days). Have a good night." I left in a huff (admittedly.) When I checked my account from my smartphone, I went back into the store. I was told "Oh yeah, that'll take up to to 2 weeks to go back into your account...Don't slam my door on the way out." Now I'm out of the parts and the money. If he had offered an alternative, I would have jumped (probably even for a worse product.) I was very disappointed with the way this store's "Management" dealt with their issues. I probably will still do some business (though as little as possible) with Pepboys, though it will never again be at this store.

Recommends

william2000

Joined 2 years ago

Best Place To Get Any Service Done!!. Pepboys is the only place I will ever go to get any of my car repairs done. The advisor Joe and Service Manager Butch have always treated me fairly and always did the work correctly and quickly. This place is the only place anyone should go to get any work done. They are honest and fair to everyone. I only and will only take my cars here and I recommend and will always recommend this place to anyone. If anyone wants to find someone fair and honest to work on your cars call Pepboys in Salem New Hampshire and ask for Joe or Butch. You won't be disappointed.

Doesn't Recommend

secretshopper30

Joined 2 years ago

AVOID this place. Service manager displayed a stunning lack of automotive knowledge. In addition they try to sell you parts you don't need. The work is poorly performed and of low quality. Do yourself a favor and go elsewhere unless you want to risk doing more damage to your car than before you gave it to them to get serviced.

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.