Salem >Get Down Tonight Entertainment
Terrible Customer Service with Little Concern for Rapport.
We are planning our wedding at Searles Castle and were referred to them by the castle. My fiance is on deployment with the Navy , IN ADDITION to us planning a wedding on the other side of the country. So I am basically doing this alone with no help because my family is there as well.
I must say they have terrible customer service. We picked our DJ and got all the information together for review. We explained to the office that we needed to review the contract because of limited contact with my fiance with him being overseas. She said no problem (with our wedding being on a Sunday) and that we could back to her in a week. Not even a week goes by and we get a NASTY "bill collector" email from Get Down Tonight Entertainment saying:
"This e-mail is to inform you that we will be canceling the Contract for Personal Services
No. ***** scheduling DJ ----- for your Wedding Reception on ----- unless we receive the deposit by 5pm on ------ . We hope to hear from you soon."
We responded via email, reminding them of their role and of our conversation. Their response was to tell our DJ to call us but they didn't explain why. So our clueless DJ, again unsympathetic to how ridiculous his company's lack of rapport is, said nothing to ease our worries.
After the numerous conversations about scheduling, I cannot believe your lack respect for such an important decision. A wedding is an expensive and special event in the lives of two people and their families. Why would I ever book you as a vendor with your lack of people skills and little interest in building a client relationship.
My wedding is 8 months away and we were sending the contract that week we discussed (as told via phone).
Word of mouth and evangelism are gifts that customers give you, but you must first earn them, for money doesn
Mark Anthony. We chose Mark Anthony to DJ our wedding reception. He was beyond what we could have asked for! He asked if we would mind if he played his new piano during dinner, to which we replied 'of course!' I was thinking of asking him to do something low-key during dinner anyways, and he seemed to read my mind. After the reception, our guests kept telling us that they could just 'listen to him play all night long'. He was really fantastic. His dance music choices were great, everyone had a blast! He is also a genuinely nice guy. I couldn't be happier with choosing him for our big day!
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