Nick's Door & Window Co

10/30/09

Worst customer service I've ever experienced

by JCMaine at Citysearch

I placed a small order for doorknobs in July. By the end of August I hadn't heard anything, so I called. They could not find my order and made me repeat it over the phone and said theyd call when it came in. Two weeks later, no call. So I call again. They say they'll check on it and call me back. No call ever came. So I finally called and got a bit frustrated with them over the phone. They said my order would be in the next week. The next week comes and yet again, they do not call me, I had to call them. When I finally went in to pick up my order, it was completely wrong and they did not even apologize. I was so frustrated. They are a horrible company to deal with.

• Cons: Horrible customer service

09/30/09

TAKE YOUR BUSINESS ELSEWHERE

by bwood1968 at Citysearch

This place has the worst customer service. They called when my for some doors was supposedly in, but they didn't bother to check anything but the paperwork to determine whether they had the right order. So I took a day off from work to install the doors. When I arrived (a 40 minute drive) they had the wrong sized doors. The guy there at the time acted like a know-nothing and said I'd have to talk to someone during the week. I left a message to have someone call me, but no one ever did. When I called them two days later, not only did I not even get an apology, the guy basically said that's tough *&$%^ for you. "We check the paperwork only and have been doing it that way for 40 years." Well, I have one thing to say to Nick -- Maybe after 40 years, it's time to hang up the cletes. Customers expect more these days than that kind of cavalier attitude and service. I'm giving them one star because the rating system does not allow me to give them less -- My true rating -- Zero stars.

• Pros: None
• Cons: One big one -- any problem with your order is your problem.

05/30/07

Great prices, good service

by gmarieotto at Citysearch

I've bought a bunch of things from Nick's over the past few years and have never had a problem. The prices are great and they deliver things pretty quickly once they're in. They call me more than I have to call them which is rare with any service nowadays.

I had to write a quick review b/c I saw the other terrible review and was surprised!

• Pros: Price, Reliability
• Cons: None that I can think of