Bill's Appliance

08/12/09

The worst service i have ever had

by texandme

Bill's appliance was hired by my warranty company to fix a problem with my range, after 4 months they have been to my home on two occasions and have had the wrong part. I have placed numerous calls to find out why it takes 2 months to receive a part and never received a return call from them. The receptionist always had an excuse for why i couldn't speak to Dawn the lady that handles the parts and scheduling. i have not been able to use my oven for 4 months now because they are so incompetent. I have made a request to have the warranty company to blacklist this horrible excuse for a company so no one else has to deal with these people again. I wish there was an option to give this company a zero star.

• Pros: None
• Cons: Customer service

06/09/09

Terrible Customer Service

by AdamSigelman

I had Bill's Appliance come out and fix my oven. After around $350 of labor and parts, I found that the oven had the same problem. I called Bill's Appliance for another appointment and left upwards of 4 messages. I never received a return call. Finally, I got through, but by then my 30 day warranty had expired. Had my calls been returned, I would not have missed the 30 day limit. The woman was rude, refused to listen to my story or bend the rules, so I had to spend another $350 with a better company to get the job done.

• Pros: friendly service men
• Cons: terrible customer service

04/29/08

Be Warned about Bob's Appliance

by agrummett

I would not recommend Bob's Appliance. They could not fix my appliance after 8 months of coming out to for appointments, misdiagnosing the problem and eventually breaking parts that were not originally broken. There is constant turn over for techs so I didn't have the same tech come out each month and I had to re-explain the issue each time. Usually the tech would say the last tech that came out didn't know what he was doing and he'd have to start from square one - although that would be a wrong diagnosis too. The receptionist was very unproffesional and comabtive and actually called me a liar at one point. I eventually couldn't take the annoyance of working with these people and had to eat the money I had paid Bill's for nothing.

Euro Appliance came out and diagnosed and fixed my appliance in one appointment. Matt from Euro is great. Call him, not Bill's ( unless you are a glutton for punishment and have time and money to waste - if so then Bill's is your place to call ).

• Pros: none
• Cons: everything