Rosa's Restaurant

10/11/09

BEST DINING EXPERIENCE EVER

by klun43 at Citysearch

My husband and I heard this was a wonderful place and traveled from Cape Cod for an anniversary week end to Portsmouth. Upon our arrival we were greeting in a friendly manner and seated in a nice booth. Our wonderful waitress (Ann, we just loved her) never missed a beat. We did not have to ask for one thing. The food was the best I believe I have ever had. When we got our bill we were very pleased that all of that wonderful experience was very reasonable. We talked with the owner on the way out and let him know how impressed we were. Would highly recommend this to anyone and request Ann for your waitress.

• Pros: Best service and food ever
• Cons: couldn't find one

08/29/09

Don't waste your hard earned money or your time!!!!

by frostfoot at Citysearch

I have been working at restaurants in the area for 15 years while earning myself a doctorate degree, and therefore have a healthy respect for those who work in the restaurant business. However, I have never come across such disrespectful wait staff as I have at the Rosa.

A group of 10-12 friends gathered at the Rosa for mediocre food and poor service. At the end of the evening with a bill of over $300.00 we pitched in an $82.00 tip (well over 20%) since we lingered after diner to enjoy our small gathering. HERE'S THE KICKER - the wait person had the audacity to approach us at the end of the evening with: "I don't mean to be rude, but gratuity wasn't included" ! We were stunned. The cowardly wait person had the manager come apologize when he realized the mistake while he made an escape to go home with our generous tip anyway.

NEVER WILL I SPEND ANOTHER PENNY AT THE ROSA!!!

• Pros: NONE
• Cons: Unbelievably rude staff

08/02/09

One of the worst dining experiences of my life

by TINA at Citysearch

I had one of the worst dining experience of my life at the Rose on Friday, July 31. After a long wait for attention from a server, our drink order was taken and after a longer wait, it still had not arrived. We finally received drinks, but no water or bread. My salad had disgusting slimy greens that should have been cleaned and removed prior to service. The salad came without any dressing. I had to send it back. My pasta entree arrived at the table tepid while my companion's was piping hot. I had to send it back for reheating. The waitperson had no proper training, tried to remove items before we were finished, stopped grating parmesan cheese before I indicated I was done, and in general made absolutely no attemp to rectify the miserable experience. This was one of the worst dining experiences I have ever had. No wonder the restaurant was practically empty on a Friday night. Had a manager been anywhere to be seen, I would have made a strenuous complaint but, unhappily there was not a soul to be seen at the host station. Stay away.

• Pros: Absolutely nothing
• Cons: Poor training of staff, slimy salad greens, tepid pasta